Terms and Conditions
By making a purchase from Graphyne Worldwide you signify your agreement to be bound by these Terms and Conditions. If you do not agree to these terms of service, please contact us before making a purchase.
We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you make a transaction with us, your continued use shall signify your acceptance to be bound by the latest terms and conditions in place.
1. PRICE
1.1. The price for the service shall be the quoted price by Graphyne Worldwide and payment of the price shall be made by the buyer before provisioning of the product/service.
1.2. If the buyer makes a part payment or pays less than the quoted price by Graphyne Worldwide, we reserve the right to withdraw any or all complimentary features or offers at the time of delivery or at a later date at our discretion.
2. METHODS OF PAYMENT
2.1. We accept payments through PayPal, Moneybookers, Western Union, Bank Transfer and other payment gateways, method of payment may be decided mutually by both the parties or at the discretion of Graphyne Worldwide.
2.2. Conversion rates in use by the mutually decided method of payment will be applicable, we are not responsible and do not dictate the currency conversions rates, it is the buyers responsibility to make sure Graphyne Worldwide receives the quoted price in full.
3. DELIVERY
3.1. Methods – Products such as software, usernames and passwords will be delivered via email or uploaded to your web hosting account. Delivery charges, if applicable, are quoted when placing an order and vary depending on the type of product, man hours required and your specific requirements.
3.2. Expected time of delivery – Every order is on top priority for us, once we receive an order, it usually takes 24 to 72 hours for delivery. However, owing to workload and specific modifications requested by the buyer, time shall not be of the essence for delivery.
4. Title and Risk
4.1. The product/service shall be at the risk of the buyer following delivery.
4.2. Notwithstanding delivery, title in the product/service shall not pass to the buyer until the buyer has made payment of all sums owing to Graphyne Worldwide.
4.3. Until such time as title in the product/service passes to the buyer, Graphyne Worldwide shall have the right to withhold the product/service.
4.4 Withstanding delivery if the order is cancelled by the buyer, title in the product/service shall not pass to the buyer even if the buyer has made a part payment or payment of all sums owing to Graphyne Worldwide. The buyer shall also not be eligible for refunds in the above case.
5. REFUNDS
Our products have a good satisfaction track record with over hundred clients from across the globe, we encourage buyers to go through the documentation and manuals carefully to fully understand the product and its features.
5.1. All payments made to Graphyne Worldwide are non refundable.
5.2. We do not have a refund policy unless and until provided in writing along with the purchase agreement.
5.3. All payments made to Graphyne Worldwide are non transferable to a third party or product.
5.4. In the event that a refund is required, a refund shall be given after a deduction of 25% or more of the total refund amount, additionally, the partial cost of processing the order and handling expenses shall also be deducted. All Licensed products are non refundable.
6. Incorrect Orders
6.1. It is the customers responsibility to make sure that the order in place is what the customer intended to purchase. A credit note may be offered in specific circumstances, however a refund cannot be offered or given where the customer has paid and subsequently discovered that the purchase they have made is not what they were looking for.
6.2. Credit note may only be issued for a Graphyne Worldwide product/service and not for a third party product/service.
6.3. A credit note should be used within 90 days from the date it was issued or the transaction may be considered as settled in full and no further credit notes shall be issued for the same.
7. Order verification prior to processing
7.1. In certain cases, Graphyne Worldwide may ask the buyer to submit a scanned copy of the credit card and bank statement in order to completely verify the integrity of the order and to avoid credit card fraud.
7.2. Graphyne Worldwide reserves the right to refuse an order which looks suspicious or turns out to be fraudulent.
7.3. Orders which turn out to be fraudulent will be reported to the relevant authorities to be investigated to the fullest extent by law.
7.4. In case of a PayPal chargeback or a similar act by the buyer, Graphyne Worldwide reserves the right to cancel the account and provide no update or support for the product. Graphyne Worldwide will also follow the matter legally with all its power.
8. SUPPORT
8.1. Graphyne Worldwide does not provide free support unless and until it is specially stated at the time the product is sold.
8.2. Expected time for support – Every support request is replied on a priority basis, once we receive your email, it usually takes less than 24 hours and up to 72 hours for our support staff to reply. However, depending on the number of support requests, support time may extend beyond 72 hours.
9. BACKUPS
9.1. We do not maintain backups of your orders post delivery, buyers are encouraged to create their own periodical backups.
9.2. Data Loss – Graphyne Worldwide is not responsible for any data loss caused by malfunction of hardware, software crash, natural disaster or any other unforeseen event like theft of credits by hacking.
10. Product/Service
The sale of a product/service by Graphyne Worldwide is final. The customer is expected to research all aspects of a product/service capabilities before making a purchase. By purchasing a product/service from Graphyne Worldwide customer agrees that he has accepted and understand the service capabilities and capacity to carry out the specific operation for which it is intended. Further, no refunds can be offered or given to customers after the purchase of product/service in a case where the customer decides that the service cannot fulfil their expectations.
11. Force majeure
Graphyne Worldwide shall not be liable for any default due to any circumstance beyond our reasonable control including, but not limited to, acts of god, war, civil unrest, riot, strike, lock-out, acts of civil or military authorities, fire flood, earthquake or shortage of supply or failure to deliver of our suppliers.
12. INDEMNIFICATION
12.1. The buyer agrees to indemnify and hold harmless Graphyne Worldwide from any claims resulting from the use of the software and/or service or product which damages the buyer or any other party.
12.2. Furthermore, in an event wherein a product/service fails to function or provide optimum utility and results in loss of business to the buyer, the buyer agrees to hold Graphyne Worldwide harmless from any claims resulting from the same which damages the buyer or any other party.
13. General conditions
13.1. If any term or provision of these general commercial terms of service (Conditions) is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these terms had been agreed with the invalid illegal or unenforceable provision eliminated.
13.2. Graphyne Worldwide may without the consent of the buyer sublicense its rights or obligations or any part of these terms.
13.3. Graphyne Worldwide may without the consent of the buyer resell any new features or work in part or whole, to an unlimited number of parties, even if the idea was suggested by the buyer in part or whole.
13.4. All Graphyne Worldwide products are provided on an as is basis, any modifications to the software by the buyer will render future updates and support agreement for the software null and void.
13.5. The headings in these terms are for ease of reference only and shall not affect the interpretation of any of the terms.
14. Entire agreement
Each of the parties agrees that save in respect of statements made fraudulently it shall have no remedy in respect of any untrue statement upon which it relied in entering this agreement and that its only remedies shall be for breach of contract.
15. Right to Deny Service
Graphyne Worldwide reserves the right to deny sale or service to any individual, organization or group. Graphyne Worldwide administration and/or owners will be the sole arbiter as to the denial of sale or service.
Questions?
Please feel free to contact us for any clarifications regarding this agreement, preferably before making a payment for our products/ services.
You can use the contact us link on the website to get in touch with us.